🕯 PRE-ORDER INFORMATION

Information about Gothic and Alternative Clothing Pre-orders

In our online store, we offer certain items as pre-orders, especially in new gothic, punk and alternative fashion collections.

These are all items that feature this label on their first photo:

This system allows us to work more sustainably and offer a wider variety of sizes and designs.

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How does pre-ordering work?

When you buy a pre-order item:

1. You confirm your order and payment.

2. We order the garment directly from the factory.

3. The supplier starts production.

These are not personalised products.

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Pre-order delivery times

Pre-orders are open from the 1st to the 15th of each month. When they close, we place the order with the factory, and your order leaves our warehouse for your address on these dates:

• Dark in Love: between the 23rd and the last day of the month (1-2 working weeks after closing).

• Punk Rave: between the 1st and the 10th of the following month (2-3 working weeks after closing).

You will always see the exact dates on each product page. From the 16th to the end of the month pre-orders are closed: you can choose your size and sign up so we can let you know when they reopen.

Other brands

The estimated delivery time is 15 to 20 working days from payment confirmation.

• Working days: Monday to Friday (excluding public holidays).

• We ship to all the countries listed in our shipping and delivery times table.

• During very busy periods (Black Friday, Christmas) delivery times may be a few days longer. If your order is delayed, we will write to let you know.

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Combined orders (in stock + pre-order)

If you place an order that combines:

• Products in stock for immediate dispatch

• Pre-order products

The order will be shipped once all items are available.

If you want to receive the in-stock items sooner, we recommend placing separate orders.

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Cancellations and right of withdrawal (European Union)

Since pre-order products are ordered specifically after the order is confirmed:

• It will not be possible to cancel the order once the process with the factory has started.

As with all our other items, the customer has 15 calendar days from receipt of the order to return it, except for personalised products or those made to the customer's specifications.

Returns must comply with our general policy (garment unworn, with tags and in perfect condition).

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Benefits of buying gothic clothing on pre-order

• Early access to new collections.

• Greater size availability.

• Exclusive designs and limited editions.

• More responsible and sustainable production.