Frequently Asked Questions

Before you buy

How do I place an order at Crazyinlove?

Add the items you want to your cart and click the checkout button. You just need to enter your shipping details and choose a payment method. You don't need to create an account.

Which payment methods do you accept?

You can pay by debit or credit card, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are secure and encrypted. We don't currently offer cash on delivery.

Is it safe to shop at Crazyinlove?

Yes. All your order information and payment details are protected and encrypted. Please note: our only website is crazyinlove.com. There are fake shops copying our name; see our fake shops warning.

How can I see the price in another currency?

We only accept orders in euros. To see the price in another currency, you can use a reliable currency converter such as www.xe.com

What size should I order?

Each garment has its own size chart on the product page, next to the photos. Compare it with your measurements (bust, waist, hips), not just your usual size. If you're unsure, send us your measurements and we'll help you choose. You'll find more information in our size guide.

Can you help me choose or put together an outfit?

Yes. Message us on WhatsApp or by email with the item you like or a photo, and we'll recommend sizes and pieces that go with it.

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Your order and shipping

If I order today, when will it ship?

We prepare orders Monday to Friday. Usually, if you order before 14:00, it ships the same day. On very busy days, or if an issue comes up, it may ship the following day. At the latest, your order ships the next working day, and weekend orders ship on Monday. Pre-order items take 15 to 20 working days.

When will my order arrive?

It depends on your country. Mainland Spain and the Balearic Islands: 24-48 h; Portugal: 24-72 h; France and Germany: 48-72 h (always working days). You'll find all countries, delivery times and prices on our shipping and delivery times page. If you don't receive it within that time, write to us and we'll follow it up with the courier.

Will it arrive in time for a specific date?

If the item is in stock, allow for your country's delivery time. If it's a pre-order, allow 15-20 working days. If time is tight, write to us before you buy and we'll honestly tell you whether it will arrive in time.

Which countries do you ship to?

We ship to Spain (including the Canary Islands, Ceuta and Melilla), Portugal and the European Union countries listed on our shipping and delivery times page. We do not currently ship outside the European Union.

How do I track my parcel?

When your order ships, we'll email you the tracking number. You can also find it in your order summary. If you can't find it, write to us and we'll send it to you.

I haven't received the confirmation email, but I've been charged.

First check your spam or junk folder. If it's not there, write to us with a screenshot of the charge and we'll confirm whether your order has come through.

I made a mistake in my address or email. Can you change it?

Yes. Write to us as soon as possible: if the parcel hasn't left our warehouse yet, we can change it without any problem. If it has already shipped and the new delivery point is in the same delivery area, that's fine too; if it's in another city, the courier may charge an extra fee for forwarding it.

What happens if I'm not home when the courier comes?

The courier will let you know by SMS or email (depending on the courier, they may also call you). If you're not home on the second attempt either, they'll leave the parcel at a nearby pick-up point. Make sure you collect it in time: if the parcel comes back to our warehouse, we'll deduct the return costs from your refund.

Pick-up points

If you live in Spain, you can ask for your order to be delivered directly to a pick-up point. In other countries, the courier may leave your parcel at the nearest pick-up point if you're not at your address (with prior notice by email or SMS).

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Stock and pre-orders

What is a pre-order?

These are items we order from the factory when you place your order. You can spot them by the “pre-order” label on the first photo. They take 15 to 20 working days and, once ordered from the factory, they can't be cancelled (but you can return them once you receive them). More information on our pre-order information page.

If I mix in-stock and pre-order items, will everything arrive together?

Yes, we ship the order once it's complete. If you'd like to receive the in-stock items sooner, place two separate orders.

What if the item I ordered has sold out?

Sometimes a size sells out right after you buy it. If that happens, we'll write to you and you can choose: switch to another size or item, wait for it to come back in, or get a refund for that item and have the rest shipped to you.

What if the New Rock boots I want are sold out?

You can choose another available size or ask us to order them from the factory for you. New Rock makes them to order and it can take up to 65 days, although they often arrive sooner.

When will a sold-out item be available again?

It depends on the model and the manufacturer. We restock all the time, but not every item can be restocked. Sign up for the alert on the product page and we'll email you as soon as it's back.

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Exchanges and returns

How long do I have to return an item?

You have 15 calendar days from the day you receive your order. The item must be unworn and unwashed, with its tags and in its packaging.

How do I return an order?

Write to us with your order number and we'll send you the link to the returns portal. From there you choose where to drop off your parcel. It costs €7.50 from Spain, €8.50 from Portugal and €9.50 from the rest of Europe, deducted from your refund. You can also send it yourself: let us know beforehand and send us the tracking number. You'll find all the details on our exchanges and returns page.

When will I get my money back?

We check your return within 5 working days at most, and you'll receive your refund within 10 working days at most from the day it reaches us, including the time your bank takes.

Can I exchange for a different size?

In Spain, write to us and we'll take care of it: we send you the new size and the courier picks up the other one on the same delivery, for €7.50. Outside Spain, return the item through the portal (€8.50 from Portugal, €9.50 from the rest of Europe) and place a new order in the size you want.

My item arrived damaged or I received the wrong one.

Write to us with photos as soon as possible and don't throw the item away. The exchange or return won't cost you anything.

What can't be returned?

For hygiene reasons: underwear, lingerie, swimwear, tights and socks, earrings and piercings, masks, wigs and false eyelashes, if their seal has been opened or they have been used. Personalised items can't be returned either.

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About us

Can I come and try the clothes on?

Yes, by appointment at our warehouse in Parets del Vallès (Barcelona), Monday to Friday. Book via WhatsApp on +34 651 72 79 44 or by email at infocrazyinlove@gmail.com. We have everything shown as in stock on the website, except New Rock and pre-orders. Lingerie comes sealed and can't be tried on. More information on our where we are page.

How can I contact you?

By WhatsApp or SMS on +34 651 72 79 44 (we don't take calls) or by email at infocrazyinlove@gmail.com. We reply Monday to Thursday from 11:00 to 20:00 and on Fridays from 11:00 to 15:00, within 24 working hours at most.