Refund policy

Returns and Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

The item must be in the same condition in which you received it, unworn, with the tags attached and in its original packaging, in order for the return to be accepted. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@crazyinlove.com. Please note that returns must be sent to the following address:

San Juan 86

Parets del Vallès 08150

Barcelona, Spain

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us at info@crazyinlove.com.

Damages and issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and resolve it.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), made-to-order products (such as special orders or personalised items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The quickest way to ensure that you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period in the European Union

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide any justification. As above, the item must be in the same condition in which you received it, unworn, with the tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please remember that your bank or credit card issuer may take some time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@crazyinlove.com.