New Rock Unisex Platform Shoes
Tax included. Shipping calculated at checkout
Return policy information
Due to the weight, volume, and logistical characteristics of this item, return shipping costs are as follows:
- €10.50 for returns from Spain and Portugal.
- €15.00 for returns from the rest of Europe.
You can check all the details in our return policy.
Discover the stunning New Rock unisex platform shoes, ideal for a gothic and alternative style. These shoes are made of high-quality black leather and feature laces at the front. With a 9 cm shaft, a 7.5 cm platform, and a 9.5 cm heel, these New Rock unisex platform shoes offer comfort and style with every step. Perfect for standing out on any occasion and complementing your alternative look with elegance and rebellion.
PRE-SALE INFORMATION
🕯 PRE-SALE INFORMATION
Information about the Pre-Sale of Gothic and Alternative Clothing
In our online store we offer certain items in pre-sale mode, especially in new collections of gothic, punk and alternative fashion.
These are all the garments that have this label in their first photo: 
This system allows us to work more sustainably and offer a wider variety of sizes and designs.
How does the pre-sale work?
When you buy an item on pre-order:
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You confirm your order and payment.
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We order the garment directly from the factory.
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The supplier begins manufacturing.
These are not personalized products.
Pre-order shipping times
The estimated delivery time is 18 to 20 working days from confirmation of payment.
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Working days: Monday to Friday (excluding public holidays).
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Shipping to Spain, France, Germany and Portugal.
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In case of exceptional delay, we will inform the customer as soon as possible.
Combined orders (stock + pre-sale)
If you place an order that combines:
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Products in stock immediately
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Products on pre-sale
The shipment will be made when all items are available.
If you wish to receive in-stock items sooner, we recommend placing separate orders.
Cancellations and right of withdrawal (European Union)
Since pre-ordered products are specifically requested after order confirmation:
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It will not be possible to cancel the order once the process with the factory has started.
In accordance with European e-commerce regulations, the customer has 14 calendar days from receipt of the order to exercise their right of withdrawal , except for personalized products or products made according to the customer's specifications.
Returns must comply with our general policy (unused garment, with tags and in perfect condition).
Advantages of buying gothic clothing on pre-sale
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Early access to new collections.
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Greater availability of sizes.
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Exclusive models and limited editions.
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More responsible and sustainable production.
Shipping
📦 Shipping and Delivery Times
| Standard | €5.50 |
24-48h (Except for PRE-SALES) |
|---|---|---|
| Free |
Orders starting from €80 (Except for discounted items) |
24-48h |
Portugal
| Standard | €5.50 |
24-72h |
|---|---|---|
| Free |
Orders starting from €80 (Except discounted items) |
24-72h |
| EU Standard | €7.50 |
48-72h (Except for PRE-SALES) |
|---|---|---|
| Free EU Standard | Orders starting from €150 (Except discounted items) |
48-72h |
| EU Standard | €7.50 |
48-72h (Except for PRE-SALES) |
|---|---|---|
| Free EU Standard | Orders starting from €150 (Except discounted items) |
48-72h |
Austria, Belgium, Luxembourg, Netherlands, Denmark, Slovakia, Slovenia, Italy, Poland.
| EU Standard | €12 |
5-6 Days (Except for PRE-SALES) |
|---|---|---|
| Free EU Standard | Orders starting from €250 (Except discounted items) |
5-6 Days |
Bulgaria,Croatia,Finland,Estonia,Greece,Hungary,Ireland,Latvia,Lithuania,Romania,Sweden
| EU Standard | €21 |
10-15 Days (Except for PRE-SALES) |
|---|---|---|
| Standard | €39 |
10-15 Days (Except for PRE-SALES) |
|---|---|---|
Rest of the World
| Standard | €39 |
Variable |
|---|---|---|
🕒 Pre-ordered .
Can't find what you're looking for? Check the PRE-SALE section or write to us, and if we can get it, we'll bring it especially for you.
Delivery in 18–20 working days for made-to-order or pre-order products.
Exchanges & Returns
Changes
If you wish to exchange an item for a different size or product, please contact us to arrange this. Please note that this option is available in some countries, while in others it is not.
Returns
You can return any item within 15 days of the date you received the order, provided it is eligible for return.
(See the list of items unsuitable for hygienic reasons at the end of this document.)
You have two options for making your return:
1. Through the Crazyinlove returns portal
Through the Crazyinlove returns portal (optional)
If you wish, you can use our optional returns collection service . This service costs €5.50 Spain €6.50 portugal €9.50 Europe near , which covers only the transport and logistics of the return , and will be deducted from your refund.
You can also return the order yourself using your preferred shipping company, at no extra cost.
To arrange collection through our portal, contact us by email or WhatsApp and we will provide you with all the necessary information.
New Rock Returns Information
Due to the weight, size, and logistical characteristics of this item, the return shipping costs are as follows:
€10.50 for returns from Spain and Portugal.
€15.00 for returns from the rest of Europe.
2. Self-shipping
In this case, it's very important that you notify us beforehand that you will be doing it this way. Please note that the customer is solely responsible if the package is lost or returned.
As a side note, some courier services like DHL often cause problems, as they leave packages at collection points without notifying us at any time.
You can send the return with the courier company of your choice.
We recommend that the shipment includes a tracking number, that you also send it to us, and that you keep the receipt.
Mailing address:
Crazyinlove
San Juan 86
08150 Parets del Vallès, Barcelona
📞 +34 651 72 79 44
📧 infocrazyinlove@gmail.com
Please send us an email with the tracking number and the name of the courier company used (only if you are shipping it yourself).
Once we receive and inspect the return, we will process the refund. This process may take up to 5 business days from the date we receive the package.
How to make a return?
Fill out the return form (included in your package).
If you cannot find it, use a piece of paper indicating:
Full name
Address
Email
Order number
Reason for return
Please ensure that the items meet the following conditions:
✅ In original condition, with original packaging and labels
✅ Impeccably clean, unused, unwashed, and odorless
✅ No makeup stains, pet hair, or deodorant
✅ Neatly folded and in their original packaging
❌ Items that CANNOT be returned (for hygiene reasons)
Underwear (panties, bras), lingerie, swimwear
Hosiery (socks, stockings, tights, fishnet stockings, garters)
Masks and harnesses (for mouth and eyes)
Wigs and false eyelashes
Mesh and nylon garments/accessories (tops, dresses, bodysuits, gloves, etc.)
Earrings and body piercings
Contact lenses
Jewelry and costume jewelry
Headbands, hair clips and hair jewelry
Personalized or handmade items
Party and formal dresses
🛑 IMPORTANT: Return of uncollected packages
If your package is returned to us because it was not collected, or the courier could not contact you due to an error in the data, we will understand that you are exercising your right of withdrawal .
In this case, the return shipping costs are the responsibility of the customer .
📍 Spain: €5.50
📍 Portugal: €6.50
📍 Germany and France: €9.50
💡 This amount will be deducted from the refund.
Make sure your email and phone number are correct when making your purchase.
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Shipping from the US
Shipping from Monday to Friday from Spain without customs
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